Guidelines for ratings and comments
At AutoGuru, we're all about getting you a good, convenient, quick deal on quality car servicing.
Help us create an environment in which you can help other motorists by providing feedback on the car service you booked through us.
We welcome your ratings and comments, but we do have some guidelines that we would like you to follow.
Please ensure that your ratings and comments are a record of your recent first-hand experience with the mechanic, and not something from a long time ago, and not an experience of a family member or friend at the same mechanic or supplier.
Each car service booked through AutoGuru will afford you the opportunity to make the one comment on your experience. The supplier or mechanic that serviced your vehicle will have the option of one right of reply comment.
In addition to keeping comments legal, we want all feedback to be constructive. The following will not be permitted under any circumstances:
- Obscenity or vulgarity
- Racial / ethnic slurs
- Hate speech or prejudiced comments
- Personal insults
- Hostile comments and threatening language
In an instance in which there has been an obviously poor customer experience, although the comment won't be published, we will refer the matter and contents of the comment to our Customer Service Section for further investigation offline.
No email addresses, web addresses, or phone numbers will be published.
AutoGuru reserves the right to moderate comments, and will not publish any material that — in our judgment — does not comply with these guidelines.
We may also choose to edit some comments before publication, but only to correct typos, or to bring a comment back into line that may have strayed beyond these guidelines, but we will not change the commenters' general opinion of their customer experience.
Commenters can choose to publish as 'anonymous', or, if they choose to allow us to connect their Facebook profile picture, only their first name will be shown. AutoGuru will not release anyone's personal contact information.
Please note that there may be a lag between when you post your comment, and when it is published. As all comments are moderated before being published, there may be a short delay, due to comments being posted outside AutoGuru business hours (night-time, weekends, Public Holidays, etc.).
Our one goal in providing the opportunity to pass on feedback is to improve the customer experience for everyone – customers AND mechanics alike.
We thank you for your business, and we appreciate the time you take to rate and comment on your car service experience.
The full Terms and Conditions of Use of the AutoGuru website is available to read here.